Previous incidents

November 2023
Nov 27, 2023
1 incident

UPS Mail Innovations API & FedEx API Performance Slow Down

Degraded

Resolved Nov 27 at 05:24pm EST

FedEx API error rate has decreased and seems to be performing as normal.

2 previous updates

Nov 16, 2023
1 incident

Product additions

Maintenance

Resolved Nov 16 at 02:00am EST

Platform fixes

  • Fixed an issue with order allocation regarding the order placed date.
  • Fixed an issue with the Hold until date when trying to clear it when editing an order.
  • Fixed an issue with the rete calculator in the Packing Station environment.

Platform Improvements & New Features

  • We have added the ability to sync order data between Packiyo and Prestashop by order number.
  • We have added the ability to sync order data between Packiyo and Prestashop & WooC...
October 2023
Oct 19, 2023
1 incident

New Product additions

Maintenance

Resolved Oct 19 at 02:00am EDT

Platform fixes

Fixed an issue regarding a system error in the re-ship functionality .
Fixed an issue with the PO supplier search.

Platform Improvements & New Features

We have added Package & Order Weight to our Shipments Report.
The “show deleted” filter within our Inventory – Products page is now called “show archived”.
We have updated the information displayed on the browser tabs so that they describe which area of Packiyo a client has opened.

Oct 14, 2023
1 incident

Planned FedEx Outage

Maintenance

Resolved Oct 14 at 12:00pm EDT

Be aware that FedEx has announced a planned outage between Saturday, October 14 at 9pm CT and Sunday, October 15 at 5am CT. During this time, FedEx's users won't be able to generate labels or tracking numbers. Additionally, on October 4th, 2023, their entire testing environment will be down.

The announcement link can be found here
https://developer.fedex.com/api/en-us/announcements/October_2023-Interruptions_Announcement.html

Oct 12, 2023
1 incident

Product addition deployment

Maintenance

Resolved Oct 12 at 02:00am EDT

Platform fixes

-Fixed a bug when creating a new picking fee in the 3PL billing module.

Platform Improvements & New Features

-We have added the ability for a packer to select the option “Specify Custom Package” in the Pack Orders page, visualize and choose from available packages in the system.
-Packers can now view and change a shipping method from the Pack Orders page. -The system will show if the shipping method was applied manually or by Co-pilot.
-The Pack Orders page will n...

September 2023
Sep 21, 2023
1 incident

Product addition deployment

Maintenance

Resolved Sep 21 at 02:00am EDT

Platform fixes

-Fixed EasyPost tracking links for DHL eCommerce shipments.

Platform Improvements & New Features

-Improved picking feature to display quantity to be picked for KIT SKUs.
-KIT CSV upload can now convert parent KIT SKUs into Static KIT SKUs.
-Pickers can now skip pickable locations with the "Disabled on picking app" setting enabled.
-Added a 1,000 results option across manage products, orders and reports.