Previous incidents
Packiyo Dashboard Unavailable For Some Clients
Resolved Apr 30 at 05:02pm EDT
All client dashboards should now be available. We have isolated the cause to be a monitoring service that has consumed too many resources. We are pushing a hot fix.
1 previous update
FedEx API is Not Reachable
Resolved Apr 04 at 12:33pm EDT
This will prevent the ability to rate and generate FedEx shipments.
Official FedEx Update here: https://www.fedex.com/apps/systemunavailable/
Packiyo Updates April 4, 2024
Resolved Apr 04 at 10:56am EDT
Hello. Here's a recap of the changes and updates we've made available to all Packiyo accounts in this weeks main update.
Improvements
- We've added a number of improvements to our WooCommerce integration, including pre-defined order status control and syncing speed.
- Totes associated with a user are now removed when a user is deleted.
- Kit component SKUs processing has been improved to be faster when changes are made that affect many orders.
- Shipping address state is now visi...
# Packiyo Updates March 28, 2024
Resolved Mar 28 at 07:33pm EDT
Hello. Here's a recap of the changes and updates we've made available to all Packiyo accounts in this week's main update. Highlights include new shipping calculator options, 2 new carrier integrations, and a whole bunch of feature improvements.
Improvements
- We've added new options to the Shipped Items Report.
- Tags can be created when using the bulk edit feature.
- Added "Vendor" column option to the Products view.
- Shipping Rate Shopping now uses negotiated contract rates for ...
Updates for March 7, 2024
Resolved Mar 07 at 09:48am EST
We typically release updates for fixes, improvements and new features every week. Any hotfixes or critical issues are deployed as they are identified. Here's what we have released this week.
Improvements
- Tags Tags can now include spaces.
- Vendors Vendors are no longer required to be specified when creating Purchase Orders.
- Bulk Ship 2 Several critical updates were made to improve the speed of bulk ship, and a fix to prevent the same order being shipped multiple...
This Weeks Planned Release & Updates
Resolved Feb 29 at 06:00am EST
Packiyo Updates Feb 29, 2024
Hello. Here's a recap of the changes and updates we've made available to all Packiyo accounts for the weeks of Feb 19 and Feb 25.
Fixes
- Fixed issues with Order CSV imports not completing.
- Fixed issue with vendor selection on product page.
- Fixed issue with packing slip barcodes correctly scanning on the pack station.
- Fixed issue with picking multiple batches for an order.
- Fixed issue with duplicate SKUs being incorrectly linked for ...
Packiyo Support Help Desk Delays
Resolved Feb 28 at 05:31pm EST
Intercom (our helpdesk) is now back to optimal performance - thank you for your patience!
1 previous update
Dashboard tools are currently unreachable
Resolved Feb 23 at 01:06pm EST
We have identified several large processes that are consuming processing resources. We are working to isolate them. The dashboard is now reachable.